Arlie Russell Hochschild

Dzieła

• 1983The Managed Heart (Zarządzane serce)

  Stewardesy i windykatorzy są opłacani za wytwarzanie uczuć: „praca emocjonalna” przekształca zarządzanie własnymi emocjami w towar.

Stanowisko

Hochschild helped found the sociology of emotions on the insight that feelings are not only private states but are shaped by social rules. In The Managed Heart (1983), based on research with Delta Air Lines flight attendants and with bill collectors, she showed that many service jobs require “emotional labour”: workers must produce a feeling in others – calm, trust, fear – by managing their own. “Feeling rules” prescribe what one ought to feel at a funeral or a wedding, and we comply by “surface acting” or, more deeply, by changing the feeling itself. When the company owns the smile, workers can become estranged from their own emotions, much as Marx’s factory workers were estranged from their labour. The Second Shift (1989) found that employed mothers in dual-earner couples still did most of the housework and childcare – a “stalled revolution”. Later she followed care across borders in “global care chains”, in which migrant women look after children in rich countries while others look after their own children at home. In Strangers in Their Own Land she tried to climb the “empathy wall” between liberal and conservative America by reconstructing the “deep story” – the story as felt – behind people’s politics.

Życie i kontekst

Arlie Russell Hochschild was born in Boston in 1940. Her father was a diplomat, and she later recalled wondering, as a child at her parents’ receptions, whether the diplomats’ smiles were real. She studied international relations at Swarthmore College and sociology at the University of California, Berkeley, where Erving Goffman was among her teachers, and took her doctorate there in 1969. After teaching at Santa Cruz she returned to Berkeley in 1971 and taught there until her retirement; she is professor emerita. She is married to the writer Adam Hochschild. Beyond academic sociology she has reached a wide public: Strangers in Their Own Land (2016), about Tea Party supporters in Louisiana, was a finalist for the National Book Award.

Dalsze główne dzieła

• The Second Shift (with Anne Machung, 1989)
• The Time Bind (1997)
• Strangers in Their Own Land (2016)
• Stolen Pride (2024)

Pojawia się w

• Debata „Demokracja, prawda i polaryzacja”
• Debata „Przyspieszenie, rezonans i dobre życie”